FLY WITH STARLUX AIRLINES

Airport and Transportation

Taiwan Taoyuan International Airport (TPE)

For details, please visit the website of the "Taiwan Taoyuan International Airport"

Departure Information

Check-in Terminal Departure Hall Terminal 1
Check-in Counters 6
Opening Time of Check-in Counter 2.5 hours before departure time
Closing Time of Check-in Counter 1 hour before departure time
Self Check-in Departure Hall Terminal 1
Business Class/
Adventurer/Explorer/Insighter 
member Counter
6
Bag Drop for Groups 6

 

Airport Lounge

Lounge Name GALACTIC Lounge
Location 4th Floor, Departure Hall Terminal 1 (After Immigration)
Opening Hours 05:00 AM – 07:00 PM (Temporarily closed due to Covid-19)
Facilities
  • Charging Station
  • Flight Information
  • Food and Beverages
  • Sofa Area
  • Newspapers and Magazines
  • Wi-Fi
Note GALACTIC Lounge is temporarily closed due to Covid-19, you may still enjoy lounge service at Plaza Premium Lounge (Zone D- 4th Floor, Terminal 1 Departure Hall); Opening hours: 05:00 AM – 11:00 PM.

 

Ticketing Counter

Location Departure Hall Terminal 1
Opening Hours Based on the daily flight schedule.

 

 

Baggage Service Office

Please ensure your baggage tag number is the same as that on your baggage receipt before taking baggage from the conveyor belt. Should you need any assistance, please do not hesitate to contact STARLUX service agent near carousel area.
Office Service Location Arrival Baggage Claim Terminal 1 B-O-307-A(Near carousel NO.5)
Opening Hours 02:00 PM – 10:30 PM
Office Telephone 03-2601899 #2570
Office E-mail Address JXLNF@starlux-airlines.com

 

 

Other Information

Airport Office Telephone 03-2601899
Airport Office FAX 03-2601698

Macau International Airport (MFM)

For details, please visit the website of the "Macau International Airport"

Departure Information

Check-in Terminal Passenger Terminal Building 1F
Check-in Counters B(3-10)
Note: Check-in counters could be rearranged by the airport authority base on daily conditions.
Opening Time of Check-in Counter

2.5 hours before departure time

Closing Time of Check-in Counter 1 hour before departure time
Other Information Due to various policies and regulations of the local airport authorities, you may not be permitted to use online/mobile QR boarding pass and self check-in(kiosk) boarding pass, please return to the check-in counter and obtain a printed boarding pass.
Self Check-in Departure Hall

 

Airport Lounge

Lounge Name Plaza Premium Lounge
Location Mezzanine Level, Macau International Airport (Use the escalator opposite Gate 5)
Opening Hours 05:00 AM - 02:00 AM(Opening hour will be adjusted based on the flight schedule due to Covid-19)
Contact Number +853-8898-2150
Facilities
  • Charging Station
  • Flight Information
  • Food and Beverages
  • Lounge Bay
  • Newspapers and Magazines
  • Contact
  • TV Channels
  • Wi-Fi
Note During the epidemic, only Asian Savoury Dishes will be served.
 

 

Other Information

Airport Office Telephone +853-2831-8886
Airport Office FAX +853-2831-8889

Da Nang International Airport (DAD)

For details, please visit the website of the "Da Nang International Airport"

Departure Information

Check-in Terminal 2nd Floor. Departure Concourse (Temporarily closed due to Covid-19)
Check-in Counters Check-in counters No. 12-15 or No. 1-4
Note: Check-in counters could be rearranged by the airport authority base on daily conditions.
Opening Time of Check-in Counter 3 hours before departure time
Closing Time of Check-in Counter 1 hour before departure time
Other Information According to policies and regulations of the local airport authorities, online and mobile QR boarding pass are not permitted. Please consult to the check-in counter to obtain a printed boarding pass.
Self Check-In Unavailable

 

Airport Lounge

Lounge Name CIP Orchid Lounge 1, 2
Location Terminal 2, Airside - International Departures. After Departure Passport Control turn left/right, the lounges are located on the Mezzanine Floor.
Opening Hours The Lounge is opened 2 hours before the first flight and stays opened until the last flight departs from the terminal. (Temporarily closed due to Covid-19)
Contact Number +84-23-6382-3888
Facilities
  • Flight Monitors
  • Disabled Facilities
  • Air Conditioning
  • Separate Smoking Area
  • Lavatory
  • Showers
  • Printers and Copiers
  • Wi-Fi
  • Power Outlets
  • Internet Terminals 
  • Private TV Booths
  • Newspapers and Magazines
  • Soft Drinks/Snacks
  • Alcohol
  • Massage Chairs
  • Daybeds
Other Information
  • This venue can host up to 170 guests.
  • Three hours maximum stay.
  • Passengers may access the lounge by paying: USD 25 for Adults / USD 11 for Children / Children under 2 years old are free of charge.
 

Other Information

Airport Office Telephone +84-236-353-8800
Airport Office FAX +84-236-353-8600
Ticketing Counter (Coming Soon)

Penang International Airport (PEN)

For details, please visit the website of the "Penang International Airport"

Departure Information

Check-in Terminal

Departure Hall

Check-in Counters Check- in Counter No. 48-52
Note: Check-in counters could be rearranged by the airport authority base on daily conditions.
Opening Time of Check-in Counter 2.5 hours before departure time
Closing Time of Check-in Counter 1 hour before departure time
Other Information Due to various policies and regulations of the local airport authorities, you may not be permitted to use online and mobile QR boarding pass, please return to the check-in counter and obtain a printed boarding pass.
Self Check-in (Coming Soon)

 

Airport Lounge

Lounge Name Plaza Premium Lounge
Location Mezzanine Floor, International Departure, Penang International Airport (near Gate A3)
Opening Hours 06:00 AM – 11:00 PM (Plaza Premium Lounge temporarily closed due to Covid-19)
Contact Number +604 643 4020
Facilities
  • Charging Station
  • Flight Information
  • Food/Beverages
  • Lounge Bay
  • Newspapers and Magazines
  • Telephone
  • TV Channels
  • Vegetarian Options
  • Wi-Fi

 

Other Information

Airport Office Telephone +60-4638-6680
Airport Office FAX +60-4638-6790
 

Mactan Cebu International Airport (CEB)

For details, please visit the website of the "Mactan Cebu International Airport"

Departure Information

Check-in Terminal: Terminal 2  (Temporarily closed due to Covid-19, Passenger for International flight will check-in and board in Terminal 1 until further notice from the airport. ) 
Check-in Counters Check-in Counter C07-C12
Note: Check-in counters could be rearranged by the airport authority base on daily conditions.
Opening Time of Check-in Counter 2.5 hours before departure time
Closing Time of Check-in Counter 1 hour before departure time
Self Check-in There are two self-service kiosks on each side of the departure hall.

  Airport Lounge

Lounge Name Plaza Premium Lounge
Location After departure passport control, please take the elevator opposite to Gate 20 to level 1
Opening Hours 24h (Temporarily closed due to Covid-19)
Contact Number +63-32-494-7792
Facilities
  • Charging Station
  • Flight Information
  • Food & Beverage
  • Lounge Bay
  • Bar
  • Shower Facilities
  • TV Channels
  • Vegetarian Options
  • Wi-Fi
  • Playroom for Children
  • Newspapers and Magazines
 
 

Other Information

Airport Office Telephone (Coming Soon)
Airport Office FAX (Coming Soon)
Requested by the Philippine government, Filipino citizen or residence in the Philippines is required to pay TRAVEL TAX. If the tax has not been included in the passenger’s ticket(s), the passenger will need to pay TRAVEL TAX at the airport TIEZA counter.
https://tieza.gov.ph/travel-tax/

Suvarnabhumi International Airport (BKK)

For details, please visit the website of the" Suvarnabhumi International Airport"

Departure Information

Check-in Terminal Suvarnabhumi Airport Passengers Terminal – Level 4
Check-in Counter G16-19
Opening Time of Check-in Counter 2.5 hours prior to Scheduled Time of Departure
Closing Time of Check-in Counter 1 hour prior to Scheduled Time of Departure
Other Information -
Self Check-in

In front of G16-19 (Temporarily closed due to Covid-19)

 

Airport Lounge

Lounge Name Sky Lounge (Operated by KLM / AIR FRANCE)
Location 3F,Concourse F
Opening Hour 24 hours (Temporarily closed due to Covid-19)
Contact Number N/A
Facilities/Services
  • Quiet Zone
  • Snacks
  • Shower Room
  • Meal Service
  • Liquor
  • Wheelchair Assistance Facility
  • Free Wi-Fi
  • Flight Information Display
  • TV Channels
  • Newspapers and Magazine
  • Internet Service 

 

 

Airport Lounge

Lounge Name Miracle Lounge
Location 3F Concourse C,D,F,G
Opening Hour 24 hours (Lounge at concourse C, D, F are temporarily closed due to Covid-19)
Contact Number +66-2-134-6660
Facilities/Services
  • Snacks
  • Shower Room
  • Meal Service
  • Liquor
  • Wheelchair Assistance Facility
  • Free Wi-Fi
  • Flight Information Display
  • TV Channels
  • Newspapers and Magazine
  • Internet Service 
  • Boarding Announcement

 

Other Information

Airport Office Telephone +66-2-134-1690
Airport Office FAX +66-2-134-1692

Narita International Airport (NRT)

For details, please visit the website of the "Narita International Airport"

Departure Information

Check-in Terminal Terminal 2 International Area, 3F
Check-in Counter I
Opening Time of Check-in Counter 2.5 hours prior to Scheduled Time of Departure
Closing Time of Check-in Counter 1 hour prior to Scheduled Time of Departure
Other Information -
Self Check-in In front of Counter

Airport Lounge

Lounge Name JAL First Class Lounge
Location Terminal 2 main building, 4F
Opening Hour Local Time 07:30 - 22:00 
Contact Number N/A
Facilities/Services
  • Business Center (Copier and Fax)
  • Meal service
  • Sushi Bar
  • Shower Room
  • Quiet Zone
  • Shoe Polishing Service
  • Dedicated/Special VIP Rooms
  • Power Outlet
  • Free Wi-Fi

 

Airport Lounge

Lounge Name Sakura Lounge
Location Terminal 2 main building 4F and Satellite building 4F
Opening Hour Local Time 07:30 - 22:00 (Temporarily closed due to Covid-19)
Contact Number N/A
設施
  • Business Center (Copier and Fax)
  • Meal Service
  • Shower Room
  • Quiet Zone
  • Kids Zone
  • Free Wi-Fi
  • Power Outlet

 

Other Information

Airport Office Telephone +81-476-34-6883
Airport Office FAX +81-476-34-6885

Kansai International Airport (KIX)

For details, please visit the website of the "Kansai International Airport"

Departure Information

Check-in Terminal Terminal 1 Building, 4F
Check-in Counter A
Opening Time of Check-in Counter 2.5 hours prior to Scheduled Time of Departure.
Closing Time of Check-in Counter 1 hour prior to Scheduled Time of Departure
Other Information None
Self Check-in In front of each counter

 

Airport Lounge

Lounge Name Sakura Lounge
Location After immigration, lounge is in between of gate 37 and 38.
Opening Hour Local Time 07:00~00:40 (Not available during COVID-19 period )
Contact Number N/A
Facilities/Services
  • Flight Information Display
  • Meal Service
  • Liquor
  • Baggage Locker
  • Newspaper and Magazine
  • Massage Chair
  • Computer and Printer
  • Power Outlet
  • Free Wi-Fi
  • Restrooms and Powder room

 

Other Information

Airport Office Telephone +81-72-479-3388
Airport Office FAX +81-72-479-3322

Kuala Lumpur International Airport(KUL)

For details, please visit the website of the "Kuala Lumpur International Airport"

Departure Information

Check-in Terminal Main Terminal KLIA
Check-In Counters Arranged by the airport authority based on daily conditions.
Opening time of check-in counter 2.5 hours before departure time
Closing time of check-in counter 1 hour before departure time
Other Information According to policies and regulations of the local airport authorities, online and mobile QR boarding pass are not permitted. Please consult to the check-in counter to obtain a printed boarding pass.
Self Check-in In front of each counter(Temporarily closed due to Covid-19)

 

Airport Lounge

Lounge Name Golden Lounge Regional / Golden Lounge Satellite
Location
  • Regional- Level 4, Contact Pier, Main Building (Near Gates G2-G11)
  • Satellite- Level 2, Mezzanine Floor, Satellite Building (Near Gates C1-C6)
Opening Hours
  • Regional-Local Time 05:00-24:00
  • Satellite-24HR

(Golden Lounge temporarily closed due to Covid-19)

Contact Number N/A
Facilities
  • Charging Station
  • Flight Information
  • Food/Beverage
  • Liquor
  • Lounge Bay
  • Newspapers and Magazines
  • TV Channels
  • Shower Facilities
  • Play Room
  • Smoking Area
  • Conference Room
  • Wi-Fi

 

Airport Lounge

Lounge Name Plaza Premium Lounge
Location Level 2, Mezzanine Floor, Satellite Building (Near Gates C11-17)
Opening Hours

24 Hours (Opening hour will be adjusted based on the COVID-19 Situation.)

Contact Number +603-8787-2323
Facilities
  • Charging Station
  • Flight Information
  • Food/Beverage
  • Liquor
  • Lounge Bay
  • Newspapers and Magazines
  • TV Channels
  • Vegetarian Options
  • Shower Facilities
  • Wi-Fi

 

Other Information

Airport Office Telephone +603-8776-4955
Airport Office FAX +603-8776-4957

 

 

Tan Son Nhat International Airport (SGN)

For details, please visit the website of the "Tan Son Nhat International Airport"

Departure Information

Check-in Terminal International Terminal (T2)
Check-in Counters Arranged by the airport authority based on daily conditions.
Opening time of Check-in Counter 3 hours before departure time.
Closing time of Check-in Counter 1 hour before departure time.
Other Information According to the policies and regulations of the local airport authorities, online and mobile QR boarding pass are not permitted. Please consult to the check-in counter to obtain a printed boarding pass.
Self Check-in (Coming Soon)

 

Airport Lounge

Lounge Name Le Saigonnais SASCO Business Lounge
所在位置 3rd Floor, Intl. Terminal (Take the escalator between Gates 17, 18)
服務時間 24HR 
聯絡電話 +84-28-3844-8358 ext. 236
設施
  • Flight Information
  • Food/Beverage
  • Liquor
  • Newspapers and Magazines
  • TV Channels
  • Shower Facilities
  • Internet Terminals
  • Printers and Copiers
  • Wi-Fi

 

Other information

Airport Office Telephone (Coming Soon)
Airport Office FAX (Coming Soon)

Manila International Airport(MNL)

For details, please visit the website of the "Manila International Airport"

Departure Information

Check-in Terminal Terminal 1
Check-In Counters Arranged by the airport authority based on daily conditions.
Opening time of check-in counter 2.5 hours before departure time
Closing time of check-in counter 1 hour before departure time
Other Information Due to regulations of the local airport authorities, online and mobile QR boarding pass are not permitted. Please return the the check-in counter and obtain a printed boarding pass.
Self Check-in Unavailable

 

Airport Lounge

Lounge Name PAGSS Premium Lounge
Location Airside, East Concourse, next to Gate 7.
Opening Hours
  • Mon/Tue/Thur: 06:30H – 13:30H / 17:30H-00:00H
  • Wed/Sun: 06:30H – 13:30H
  • Fri: 07:30H– 18:00H
  • Sat: 06:30H-01:00H

(Opening hour will be adjusted based on the COVID-19 Situation.)

Contact Number N/A
Facilities
  • Food/Beverage
  • Liquor
  • Lounge Bay
  • Newspapers and Magazines
  • Conference Room
  • Wi-Fi

 

Other Information

Airport Office Telephone (Coming Soon)
Airport Office FAX (Coming Soon)

Singapore Changi International Airport(SIN)

For details, please visit the website of the "Singapore Changi International Airport"

Departure Information

Check-in Terminal Departure Hall Terminal 1
Check-In Counters

Coming Soon

Note: Check-in counters could be rearranged by the airport authority based on daily conditions.

Opening time of check-in counter 2.5 hours before departure time
Closing time of check-in counter 1 hour before departure time
Other Information Due to various policies and regulations of the local airport authorities, you may not be permitted to use the online and mobile QR boarding passes, please return to the check-in counter and obtain a printed boarding pass.
Self Check-in (Coming Soon)

 

Airport Lounge

Lounge Name SATS Premium Lounge
Location Departure hall level 3. Turn left after passing through Departure Immigration, take the first escalator leading to the lounge.
Opening Hours 24Hrs
Contact Number N/A
Facilities
  • Charging Station
  • Flight Information
  • Food/Beverage
  • Lounge Bay
  • Newspapers and Magazines
  • Telephone
  • TV Channels
  • Disabled access
  • Wi-Fi

 

Other Information

Airport Office Telephone Coming Soon
Airport Office FAX Coming Soon