FLY WITH STARLUX AIRLINES

Airport and Transportation

Taiwan Taoyuan International Airport (TPE)

For details, please visit the website of the "Taiwan Taoyuan International Airport"

Departure Information

Check-in Terminal Departure Hall Terminal 1
Check-in Counters 6
Opening Time of Check-in Counter 2.5 hours before departure time
Closing Time of Check-in Counter 1 hour before departure time
Self Check-in Departure Hall Terminal 1
Business Class/
Adventurer/Explorer/Insighter 
member Counter
6
Bag Drop for Groups 6

 

Airport Lounge

Lounge Name GALACTIC
Location 4th Floor Departure Hall Terminal 1 (After Immigration)
Opening Hours 05:00 AM – 07:00 PM
Facilities
  • Charging Station
  • Flight Information
  • Food and Beverages
  • Sofa Area
  • Newspapers and Magazines
  • Wi-Fi

 

Ticketing Counter

Location Departure Hall Terminal 1
Opening Hours 05:00 AM – 06:00 PM

 

 

Baggage Service Office

Please ensure your baggage tag number is the same as that on your baggage receipt before taking baggage from the conveyor belt. Should you need any assistance, please do not hesitative to contact STARLUX service agent near carousel area.
Office Service Location Arrival Baggage Claim Terminal 1 B-O-307-A(Near carousel NO.5)
Opening Hours 08:30 AM – 05:30 PM
Office Telephone 03-2601899 #2570
Office E-mail Address JXLNF@starlux-airlines.com

 

 

Other Information

Airport Office Telephone 03-2601899
Airport Office FAX 03-2601696

Macau International Airport (MFM)

For details, please visit the website of the "Macau International Airport"

Departure Information

Check-in Terminal Passenger Terminal Building 1F
Check-in Counters A(1-10)
Note: Check-in counters could be rearranged by the airport authority base on daily conditions.
Opening Time of Check-in Counter 2.5 hours before departure time
Closing Time of Check-in Counter 1 hour before departure time
Other Information Due to various policies and regulations of the local airport authorities, you may not be permitted to use online/mobile QR boarding pass and self check-in(kiosk) boarding pass, please return to the check-in counter and obtain a printed boarding pass.
Self Check-in Departure Hall

 

Airport Lounge

Lounge Name Plaza Premium Lounge
Location Mezzanine Level, Macau International Airport (Use the escalator opposite Gate 5)
Opening Hours 05:00 AM - 02:00 AM
Contact Number +853-8898-2150
Facilities
  • Charging Station
  • Flight Information
  • Food and Beverages
  • Lounge Bay
  • Newspapers and Magazines
  • Contact
  • TV Channels
  • Wi-Fi
 

 

Other Information

Airport Office Telephone +853-2831-8886
Airport Office FAX +853-2831-8889

Da Nang International Airport (DAD)

For details, please visit the website of the "Da Nang International Airport"

Departure Information

Check-in Terminal 2nd Floor. Departure Concourse
Check-in Counters Check-in counters No. 12-15 or No. 1-4
Note: Check-in counters could be rearranged by the airport authority base on daily conditions.
Opening Time of Check-in Counter 3 hours before departure time
Closing Time of Check-in Counter 1 hour before departure time
Other Information According to policies and regulations of the local airport authorities, online and mobile QR boarding pass are not permitted. Please consult to the check-in counter to obtain a printed boarding pass.
Self Check-In Unavailable

 

Airport Lounge

Lounge Name CIP Orchid Lounge 1, 2
Location Terminal 2, Airside - International Departures. After Departure Passport Control turn left/right, the lounges are located on the Mezzanine Floor.
Opening Hours The Lounge is opened 2 hours before the first flight and stays opened until the last flight departs from the terminal.
Contact Number +84-23-6382-3888
Facilities
  • Flight Monitors
  • Disabled Facilities
  • Separate Smoking Area
  • Lavatory
  • Showers
  • Printers and Copiers
  • Wi-Fi
  • Power Outlets
  • Internet Terminals 
  • Private TV Booths
  • Newspapers and Magazines
  • Soft Drinks/Snacks
  • Alcohol
  • Massage Chairs
  • Daybeds
Other Information
  • This venue can host up to 170 guests.
  • Three hours maximum stay.
  • Passengers may access the lounge by paying: USD 25 for Adults/USD 11 for Children/Children under 2 years old are free of charge.
 

Other Information

Airport Office Telephone +84-236-353-8800
Airport Office FAX +84-236-353-8600
Ticketing Counter (Coming Soon)

Penang International Airport (PEN)

For details, please visit the website of the "Penang International Airport"

Departure Information

Check-in Terminal

Departure Hall

Check-in Counters Check- in Counter No. 48-52
Note: Check-in counters could be rearranged by the airport authority base on daily conditions.
Opening Time of Check-in Counter 2.5 hours before departure time
Closing Time of Check-in Counter 1 hour before departure time
Other Information Due to various policies and regulations of the local airport authorities, you may not be permitted to use online and mobile QR boarding pass, please return to the check-in counter and obtain a printed boarding pass.
Self Check-in (Coming Soon)

 

Airport Lounge

Lounge Name Plaza Premium Lounge
Location Mezzanine Floor, International Departure, Penang International Airport (near Gate A3)
Opening Hours 06:00 AM – 11:00 PM
Contact Number +604 643 4020
Facilities
  • Charging Station
  • Flight Information
  • Food/Beverages
  • Lounge Bay
  • Newspapers and Magazines
  • Telephone
  • TV Channels
  • Vegetarian Options
  • Wi-Fi

 

Other Information

Airport Office Telephone +60-4638-6680
Airport Office FAX +60-4638-6790
According to local airport regulations, live animals (including pets, service animals and emotional support animals) are not allowed to be import and export from/to Penang Airport, please note that the regulations are subject to official regulations.

Mactan Cebu International Airport (CEB)

For details, please visit the website of the "Mactan Cebu International Airport"

Departure Information

Check-in Terminal Terminal 2
Check-in Counters Check-in Counter C07-C12
Note: Check-in counters could be rearranged by the airport authority base on daily conditions.
Opening Time of Check-in Counter 2.5 hours before departure time
Closing Time of Check-in Counter
1 hour before departure time
Self Check-in There are two self-service kiosks on each side of the departure hall.

Airport Lounge

Lounge Name Plaza Premium Lounge
Location After departure passport control, please take the elevator opposite to Gate 20 to level 1
Opening Hours 24h
Contact Number +63-32-494-7792
Facilities
  • Charging Station
  • Flight Information
  • Food & Beverage
  • Lounge Bay
  • Bar
  • Shower Facilities
  • TV Channels
  • Vegetarian Options
  • Wi-Fi
  • Playroom for Children
  • Newspapers and Magazines
 

Other Information

Airport Office Telephone (Coming Soon)
Airport Office FAX (Coming Soon)
Requested by the Philippine government, Filipino citizen or residence in the Philippines is required to pay TRAVEL TAX. If the tax has not been included in the passenger’s ticket(s), the passenger will need to pay TRAVEL TAX at the airport TIEZA counter.
https://tieza.gov.ph/travel-tax/