FLY WITH STARLUX AIRLINES

Taiwan High Speed Rail, beautiful extension of your journey.

Passengers hold STARLUX Airlines flight tickets may purchase Taiwan High Speed Rail tickets enjoying discount: 20% off for Standard car, 15% off for Business car. From now on, traveling will become more convenient with high speed from ground through to the air, welcome for starting a comfortable, perfect travel experience!

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Booking Taiwan High Speed Rail tickets

  • Taiwan High Speed Rail tickets may be booked 29 days before (including) the departure date and only tickets booked one hour before departure will be accepted. Furthermore, when the advance booking date falls on a Friday or Saturday, it will be extended to the Sunday after. The Taiwan High Speed Rail add-on ticket service is only available for passengers with STARLUX Airlines flight tickets (ticket status should be confirmed and unused), allowing them to purchase Taiwan High Speed Rail add-on tickets from the second day after the ticket is issued. Passengers can purchase Taiwan High Speed Rail tickets 3 days before (including) the date of their departure flight or 3 days after (including) the date of their arrival flight in advance. Every flight ticket departing from or arriving in Taiwan is limited to the purchase of one Taiwan High Speed Rail add-on ticket, meaning that the Taiwan High Speed Rail add-on ticket system may only be used to purchase a single-segment ticket. If you wish to purchase return Taiwan High Speed Rail tickets, you need to perform the procedure twice and obtain 2 Taiwan High Speed Rail reservation codes.
  • Please set aside shuttle time including Taiwan High Speed Rail train arrival/departure time and the time needed to reach the airport and board your flight (Taoyuan International Airport's check-in counter will close 60 minutes before the flight's departure).
    1. Whether the flight is departing from Taiwan or arriving in Taiwan from abroad, it is advised to set aside at least 150 minutes of shuttle time.
    2. If passengers do not follow the advice and as a result fail to board the Taiwan High Speed Rail train booked, apart from delayed flights, STARLUX Airlines will not be able to assist the passengers with refunds.
  • The intervals of the Taiwan High Speed Rail add-on tickets must correspond with the departure and arrival destination of STARLUX Airline's flights. For instance, if the flight ticket departs from Taiwan and arrives at Taoyuan International Airport, then the passenger may only purchase a Taiwan High Speed Rail add-on ticket to and from Taiwan High Speed Rail Taoyuan Station.
  • Each Taiwan High Speed Rail reservation code may be used to book 10 single-journey tickets at the most. The flight itinerary of your travel companion from the same Taiwan High Speed Rail booking must be the same as yours, and it must be paid for by the same credit card. If your travel companions have booked their Taiwan High Speed Rail tickets separately, you might not be seated together.
  • Disabled, senior, and child tickets are available for the Taiwan High Speed Rail add-on ticket service. Please refer to the announcements on the Taiwan High Speed Rail official website for the eligibility requirements of the aforementioned tickets. The concession ticket prices are half that of the prices submitted for government recordation, and no additional discounts will be given.
    1. Since national identity card numbers must be entered for disabled and senior citizen tickets, they are only applicable to Taiwanese passengers. Child tickets are not differentiated based on nationality.
    2. Relevant documentation is required for purchasing and collecting concession tickets and boarding the train. For further details please refer to Taiwan High Speed Rail official website.
    3. If the passengers' identities are inconsistent with the details entered on the Taiwan High Speed Rail system, or if they neglect to bring their ID or have decided to occupy the car that is not specified on the ticket, besides paying for the ticket price difference, they will be charged a penalty for breach of contract based on the Taiwan High Speed Rail Contract of Carriage (Passengers) equivalent to 50% of the ticket price.
    4. If the STARLUX Airlines flight has been delayed, the Taiwan High Speed Rail station staff will only be able to assist passengers with concession tickets to board the nearest train (non-reserved seat) on the same day. For those who do not wish to board the nearest train with non-reserved seats, the Taiwan High Speed Rail station staff will request the passengers to purchase separate tickets to board the train. Thereafter, they may contact STARLUX Airlines, who will in turn contact Taiwan High Speed Rail to facilitate the refunding of the ticket if the circumstances are found to be within the scope of the original contract.
  • Passengers must enter their email when purchasing the Taiwan High Speed Rail add-on ticket; after the booking is completed, the system will automatically send a confirmation letter containing information such as the Taiwan High Speed Rail reservation code and detailed itinerary. The Taiwan High Speed Rail reservation code facilitates the quick search of booking information and ticket collection, hence the Taiwan High Speed Rail reservation code must be retained.
  • Taiwan High Speed Rail ticket prices are calculated in TWD.
  • When purchasing the Taiwan High Speed Rail add-on ticket, the passengers must enter their passport or ID number as proof for collecting their tickets at Taiwan High Speed Rail stations. For foreign passengers with passports containing non-Arabic numerals, please enter passport number + date of birth in the passport number column. For example, if the passport number is 123456AB, and the date of birth is January 23, please enter 123456AB0123 as the verification number when collecting the ticket from a ticket vending machine in the station or a convenience store.
  • Your Taiwan High Speed Rail member account is either your ID number or membership card number (for foreign travelers, please enter your card number). The system does not provide real-time confirmation of your Taiwan High Speed Rail member status, so you will not be able to accumulate points if you fail to join as a member or have entered incorrect data. Please refer to Taiwan High Speed Rail official website for Taiwan High Speed Rail membership-related inquiries.
  • If the Taiwan High Speed Rail train delay is attributed to Taiwan High Speed Rail, the passengers will be compensated per the Taiwan High Speed Rail Special Promotion Passenger Compensation Standards.
  • If the Taiwan High Speed Rail train is delayed causing the passenger to miss the original flight, STARLUX Airlines will help the passengers board the next available flight (not including transferring to another airline). Thereafter, passengers may contact STARLUX Airlines, who will in turn contact Taiwan High Speed Rail to facilitate the compensation if the circumstances are found to be within the scope of the original contract.
  • If there is a change or abnormality in the train schedule, Taiwan High Speed Rail will announce the relevant information on Taiwan High Speed Rail official website, and in Taiwan High Speed Rail stations; STARLUX Airlines will not make separate announcements in this regard.
  • If the STARLUX Airlines flight is delayed, causing the passenger to miss the trains, please present your Taiwan High Speed Rail-Airline joint pass (ticket already collected) or Taiwan High Speed Rail booking record (ticket not collected) as well as the proof of flight delay to the Taiwan High Speed Rail station staff, they will help you to book for a confirmed seat aboard the nearest Taiwan High Speed Rail train without additional charges.

Collecting Taiwan High Speed Rail tickets

  • STARLUX website does not offer a ticket collection service. Upon completing their Taiwan High Speed Rail booking, passengers may collect their tickets at Taiwan High Speed Rail stations. Please provide the Taiwan High Speed Rail reservation code and the ticket collector's passport or ID number that was entered while booking the tickets. Alternatively, passengers may collect their tickets at Taiwan High Speed Rail partner convenience stores (7-11, FamilyMart, Hi-Life, or OK Mart). Each ticket requires a service charge of TWD 10 (TWD 20 for return tickets).
  • Passengers purchasing Disabled, Senior, or Child concession tickets may collect their tickets at Taiwan High Speed Rail station ticketing windows or Taiwan High Speed Rail partner convenience stores. They are required to present the passengers' documentation such as ID or Disability Manual when collecting the tickets. Additionally, passengers who have purchased and collected Senior/Disabled tickets through the station ticketing window may utilize the Taiwan High Speed Rail ticket vending machine to collect their tickets from the day after their first ticket purchase/collection until the end of next year (if the Disability Manual of passengers with Disabled tickets expires before the end of the next year, the Disability Manual's expiration date will apply).
  • Passengers who have purchased Taiwan High Speed Rail add-on tickets may not collect their tickets with the T Express APP. This is to prevent failed operation during ticket collection resulting in invalid Taiwan High Speed Rail tickets.
  • If passengers need to check for ticket collection information, please refer to the STARLUX Airlines Taiwan High Speed Rail Add-On Ticket section's Check Taiwan High Speed Rail Itinerary or contact the STARLUX Airlines' customer service center.
  • Please pay attention to the train departure time and collect your tickets in advance. Passengers who did not collect their tickets and board the train on time will not receive a refund. If the passengers are unable to collect their tickets due to incorrect information, STARLUX Airlines and Taiwan High Speed Rail will not be held liable for compensation. Please refer to Taiwan High Speed Rail official website for further information.

Returning Taiwan High Speed Rail tickets

  • STARLUX official website does not offer a train-changing service. If you wish to change your schedule, please return the train ticket using the Check Taiwan High Speed Rail Itinerary function within the Taiwan High Speed Rail add-on ticket service and book another Taiwan High Speed Rail ticket using the STARLUX Airlines flight ticket number.
  • Booked tickets that have been paid for but have not been collected should be returned using the Taiwan High Speed Rail add-on ticket service's check itinerary function at the latest 30 minutes before the train's departure time. After the booking is canceled, the ticket fare will be refunded to the original credit card account. (The time is stipulated by Taiwan High Speed Rail, please perform the procedure beforehand to prevent operational failure due to exceeding the time limit).
  • For passengers who have already collected their tickets, please apply for a return with the Taiwan High Speed Rail tickets at the Taiwan High Speed Rail stations or the venue where the tickets were collected (convenience store). Each ticket will be charged a service fee of TWD 20.
  • Please beware of if the ticket has been collected and applied for a refund, the original flight ticket will no longer be eligible for the STARLUX Airlines' Taiwan High Speed Rail add-on ticket service.
  • If the passengers have already purchased the Taiwan High Speed Rail itinerary before canceling (or returning) their flight tickets, they must return the Taiwan High Speed Rail tickets before canceling the flight tickets.
  • If a single Taiwan High Speed Rail reservation code contains other travel companions, cancellation of part of one passenger's itinerary will not be possible (such as returning of one passenger's tickets in a reservation code with 2 passengers). Please cancel the original booking and purchase the ticket again.
  • For passengers who have purchased Taiwan High Speed Rail add-on tickets but failed to collect their tickets and missed the train, their Taiwan High Speed Rail tickets will not be refunded as per Taiwan High Speed Rail regulations.

Transport evacuation announcement

Passengers are reminded that if there are changes made to the Taiwan High Speed Rail trains during special holidays or long weekends, please refer to the announcements at the Taiwan High Speed Rail official website and various Taiwan High Speed Rail stations.