Feedback

As we strive to provide customers with an exceptional level of service, your feedback is very important and will always be considered when we review our services.

1. For ticket purchased through STARLUX Website/APP or Customer Service Center which impacted by flight disruptions (not includes aircraft change), you may follow the “STARLUX Flights Status Change Notification & Handling Guideline for Bookings Change”. Please provided us below information through this Feedback form or you may contact us via +886-2-2791-1199 during the open hours or check out other global hotline services by “Contact Information” for further assistance.

   • Booking reference
   • E-Ticket number
   • Preference date you attempt to change
   • Flight number you attempt to change to

2. When you notice any baggage irregularity such as baggage delay, loss, damage, or content lost upon arrival, please provide the information below with photos by submitting this form. Moreover, you can refer to "Airport and Transportation" to get more contact information of each airport.

   • Booking reference
   • Itinerary
   • Baggage irregularity type: loss, delay, damage, or content lost upon arrival
   • Description