Due to the spread of COVID-19, STARLUX flights have been adjusted, some are still operating as below: （Timetable）

Macau

Malaysia

Flight Dates	Route	Flight No	Frequency
15JAN-09FEB21 20FEB-27MAR21	Taipei - Penang Penang - Taipei	JX0721 JX0722	Tue., Sat. weekly
15JAN-09FEB21 19FEB-27MAR21	Taipei - Kuala Lumpur Kuala Lumpur - Taipei	JX0725 JX0726	Tue., Fri. weekly

Thailand

Flight Dates	Route	Flight No	Frequency
15JAN-27MAR21	Taipei - Bangkok Bangkok - Taipei	JX0741 JX0742	Wed., Fri. weekly

Japan

Cebu flights are all cancelled until 30SEP2021

Da Nang flights are all cancelled until 30SEP2021

Handling Guideline of STARLUX Airlines International flights

1. Eligibility

For passengers holding valid STARLUX (JX) tickets (excluding discount tickets and group fare tickets) issued for travel on all flights operated by STARLUX (JX) but impacted by COVID-19. The application must be submitted before original booked flight on/before 28FEB21 to avoid paying the no-show penalty.

2. Rebooking/ Reissue

As noted above, the rebooking/reissuing fee can be waived once . Please remark “INVOL REISU DUE TO FLT IRR” in the endorsement box when entering FE element.
Ticket within validity could change the flight or departure date (same booking class, same routing) to same destination. Any fare/tax differences incurred by rebooking shall be paid by passengers.
The prepaid ancillary service such as Seat selection, STARLUX Wi-Fi or Prepaid Additional Baggage may vary and is subject to the availability on rebooking a preferred flight. Please check with STARLUX AIRLINES Customer Service Center .
For tickets purchased via travel agencies, please contact the original issuing agency for rebooking and ticket change.

3. Refund

If due to circumstances listed above, passengers can have the flight ticket refunded free of charge. For tickets purchased via STARLUX's official website or App, please contact STARLUX AIRLINES Customer Service Center. (Refund application)
The prepaid ancillary service such as Seat selection, STARLUX Wi-Fi or Prepaid Additional Baggage can get a full refund.
For tickets purchased via travel agencies, please contact the original issuing agency for ticket refund.

4. Non-Applicable

Discount ticket (ID/AD/DM) is not applicable to this guideline, please contact STARLUX AIRLINES Customer Service Center.
Group passenger, please contact your travel agency.